• The minimum order amount for shipment to other countries is $100
  • Payment is possible by transfer to PayPal or SWIFT
  • All foreign orders must be in dollars and are canned at our domestic exchange rate.
  • If you place an order in rubles, we will convert it into dollars at our own exchange rate. Shipping is included in the cost of many orders.

After you have made an order, write to this account, he will answer all your questions and help you make the payment Instagram: @artblong_int

Video instructions on how to place an order:

We ship international shipments every 10 days. !! ATTENTION!! after you have placed an order, write to us on Instagram: @artblong_int , you will also receive an email with the order( if nge is in the inbox, see the spam folder please. We also use two emails to send notifications to you : the main post: store@artblong.com ; reserve main shopartblong@gmail.com
We accept all orders via the website. Our site is not fully translated into English, to translate all pages, you can use this link https://translate.google.com/translate?depth=1&hl=en&nv=1&pto=aue&rurl=translate.google.ru&sl=ru&sp=nmt4&u=https://artblong.com/ When you have collected all the products in the basket, go to checkout and you need to write: first name, last name, mail, phone number and select your city and country. And place an order.

Departure dates: 
Europe: on average from 2 to 14 weeks
America: from 1 to 6 months.

If you see that your parcel is in place for more than two weeks. This means that it passes through customs, or has left the customs area. And so you don't see further where it is for a long time. This does not mean that the parcel was lost. SHE'S ON HER WAY. Please don't worry. We unfortunately can not deliver to you the next day, you must understand that we are in Russia, and you are in another part of the world. and that's why you have to wait. Please wait and don't worry.

Please read the terms of departure, and write: I read it(a) information about the shipment and I will wait for the parcel, after that we will send your order.
Delivery times vary from 1 to 6 months. We will not be able to tell you the exact delivery dates, they are always different. And the delivery time depends on the work of the postal service.
If you see that your parcel is standing still for more than two weeks. This means that it passes through customs, or has left the customs zone, etc. And that's why you can't see further where it is for a long time. This does not mean that the parcel was lost. SHE'S ON HER WAY. and you may not see her for several months.
After 3 months have passed since the parcel was sent, and we do not see where it is, we go to the post office and file a search, before this time, the Russian post does not accept appeals. The search for the shipment goes on for 3 months, if the parcel is not found, we will refund your money. This happens very rarely, we ask you to be understanding and wait for your order.

Cost:
We will be able to tell you the exact cost of delivery after you place your order. The cost of sending varies depending on the weight and size of the parcel. On the website of the Russian Post in this section, you can find out the cost of the shipment yourself.https://www.pochta.ru/parcels enter your country and the approximate weight of the order. in connection with the epidemic, all shipments are EXPEDITED, please do not choose the status of NORMAL on the website of the Russian Post to calculate the cost.

Making an order:
We accept all orders via the website. When placing an order in the shopping cart, put payment after order confirmation. When we receive the order, we will contact you via email or WhatsApp. !! ATTENTION!! after you have placed an order, write to us on Instagram: @artblong_int
When you have collected all the products in the basket, go to checkout and you need to write: first name, last name, mail, phone number and select your city and country. Please write the correct data: full name, delivery address, ZIP CODE required, phone number with area code. Be sure to specify your email address because the tracking number for tracking your parcel will be sent to your email address automatically. ( if not in the incoming messages, see the spam folder) Once again check all the data and click: place an order.

It is important that the data that you specify: last name first name phone number, your address. After we have sent your parcel, we cannot change this data.

IMPORTANT !!!! If you have any errors filling out the city and phone form: select any other country, such as the Russian Federation and the city of Moscow. Phone number write this +7 999 999 99 99 and most importantly, in the order comment field, write your exact address where you want to deliver and your phone number linked to WhatsUpp so that the Manager can contact you.
IMPORTANT INFORMATION !! If You still want to get our resin or alcohol ink, we can send it under your responsibility, if the resin is not passed through customs or the shipment is lost, we are not responsible. In this case, we offer to make two departures. in one shipment only resin, in the other shipment all other goods that will not have problems with customs. As practice has shown, we can send resin to Europe, there were no problems with customs. But we send such parcels under your responsibility.

before you click place an order, check your order. You and we will not be able to edit it after.
We ship international shipments every 10 days.

Customs duties:

Check the import customs taxes in your country yourself, if any, but we indicate in the customs declaration when sending it that it is a gift. If you are charged for customs, our company does not cover these costs. We do not know the rules of importation of goods by customs for each country, you need to find out for yourself before making an order.
INFORMATION PROVIDED:
To customers from other countries. In particular, Germany. Due to the political situation, at the moment, parcels reach Germany with small peculiarities:
1. A parcel from Russia may take a long time to pass German customs. This is done on purpose only because the parcel is from the Russian Federation.
2. Despite the fact that we indicate that this is a gift and set the minimum cost, we do not put any checks or order forms, They may require checks, receipts, etc. from you, Customs opens the parcel, finds our website, compares the goods and their cost and tries to get money from you so that you paid the tax. in this case, we will send you an order form with a 50% discount, which will significantly reduce the cost of tax.
3. You can insist that this is a gift, and if they ask from whom, tell the sender Maximova Irina Vladimirovna. Yes, that's the question they have already asked our client once.
This does not always happen, but there have been similar cases. Therefore, we warn you in advance about these features.


Track your order:
We do not notify the customer of the arrival of your parcel in your country. The tracking number for tracking your parcel will be sent to the email address that you specified in the order automatically. ( if not in the incoming messages, see the spam folder) We do not send track numbers to phone numbers and to instagram.

If you have not received the parcel due to not tracking the shipment or not showing up at the post office. Then our company will not compensate for the costs of resending your shipment or transporting it back to us for the above reason.

DAMAGE IN TRANSIT :
When receiving the goods at the courier service, be sure to check the integrity of the goods in the order at the place of receipt. If you see the damage, then be sure to contact the service employee, show the damage and make a report. If you left the pick-up point without claiming damages, we will not consider such claims in the future.
If you had a contactless delivery: record the opening (unpacking of the parcel) on your mobile phone camera, video without pauses in the general plan. If you see damage, then fix it on the camera at the time of continuous video recording. If you have not done what is listed above, we will not be able to compensate the amount of the goods. All this is necessary to prove that the damage occurred during transportation. For your part, you could drop, break, spill or do something else with the goods and make a claim to us.

Shipment insurance:

We send parcels abroad by the Russian Post company, so that the cost of sending for you is minimal, the insurance amount of the parcel is indicated in 400 rubles ( 7$ ) (the minimum possible amount for sending). Accordingly, the amount of compensation for any damage you will receive only this amount. Therefore, in order to insure the parcel in full, we can specify the real value of each item, and if damage occurs, the transport company will be able to reimburse the cost of the item.

Resin in the order:
If you still want to receive our resin or alcohol ink, we can send it under your responsibility, in case the resin is not passed at customs or the shipment is lost, we are not responsible. In this case, we suggest making two shipments. in one shipment, only resin, in the other shipment, all other goods that will not have problems with customs. As practice has shown, we can send resin to Europe, there were no problems with customs. But we send such packages under your responsibility.

Refusal to send a message:
If you refuse to send an order that has already been shipped to the shipping company, you pay for the delivery and return of the goods. You need to accept the shipment and send your order back to us at your own expense. After we receive the order in its entirety, we will refund your money within 14 days.

Track your order:
You can track the order using this link, enter the number of the track number in the field. https://www.pochta.ru/tracking


HOW TO PLACE AN ORDER

Step 1

Open the site and translate the language 

Step 2

change the currency to dollars.

To do this you need to go to any product that you would have this icon (for example go to the silicone molds section)

Step 3

you have added all the products you need go to the shopping CART (click on the trash icon in the upper right corner)

and so we are with you in the shopping cart at checkout.

1. write your first and last name! BE SURE TO INSTAGRAM !! and the phone number that is linked to WhatsApp and email

2. if you have any problems! can't write your phone number? go down below, select your country and city.

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Step 4

1. if you can find your country, then super.

2. if you have not found your country or your phone does not work, IT is IMPORTANT FOR US THAT YOU MAKE AN ORDER write: any country that the order would pass , in the comments to the order you can write your city and your phone and your full address, and our manager will change your and the city to the correct address.


Step 5
1. here we did not make a mistake with the window, we showed the arrow what to click (you click payment after the order is confirmed by the Manager (this is the inscription in Russian, which we translated for you here, what is written there), when our manager sees your order, will write to you by email and adjust your city and phone number so that you receive your order)

2. in the comment field to the order, if you had errors when writing the phone number or your city! you write here where to deliver it. and write your phone number correctly, please be sure to instagram write

3. Click on this button and we will see your order. (confirm the order)

as soon as we see your order, we will process it and write to you

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HELP FOR YOU


Step 1 

Open the site and translate the language

Step 2 

change the currency to dollars.

To do this you need to go to any product that you would have this icon (for example go to the silicone molds section)

Step 3

 you have added all the products you need go to the shopping CART (click on the trash icon in the upper right corner)

and so we are with you in the shopping cart at checkout.

1.write your first name last name ! phone number and email 

2. if you have a problem ! can't write your phone number ? go down below choose your country and city 

Step 4 

1. if you have everything super you can find your country and write your phone number. then go down further

2. if you haven't found your country or your phone doesn't work then write as in the photo ( United States , New York ) then there will be a column add a comment and you can write where the delivery is. and our Manager will fix everything for your city ( the main thing for us is to see your order and we will always correct the information about you and send it to your city don't worry)

Step 5

1. here we did not make a mistake with the window we showed the arrow what to press (you click payment after the order is confirmed by the Manager ( this is the inscription in Russian we have translated to you here what is written there) when our Manager sees your order will write to your email and adjust your city and your phone number so that you get your order ) 

2. in the comment field for the order if you had mistakes in writing the phone number or your city ! you write here where to deliver. and write your phone number correctly please 

3. click on this button and we will see your order. ( confirm order ) 

 as soon as we see your order we will process it and write to you


Доставка в другие страны:
Мы отправляем почтой России. Минимальная сумма на отправку в другие страны 100$ - 7500 руб . Мы не отправляем: смолу, алкогольные чернила и спиртосодержащие товары. Во время оформления заказа в корзине поставьте оплата после подтверждения заказа. Когда мы получим заказ, мы свяжемся с вами через почту или WhatsApp. Оплатить заказ вы сможете банковской картой или переводом PayPal после подтверждения заказа нами. Международные отправления мы отправляем раз в 7 дней после оплаты заказа. Сроки доставки варьируются от 1 до 3 месяцев. Точные даты доставки мы не сможем сказать. До Европы в среднем от 2 до 6 недель, Америка- 3-6 недель, Арабские страны минимум 3 месяца

Стоимость:
Точную стоимость доставки мы вам сможем сказать после того как вы сделаете заказ. Стоимость отправления варьируется от веса и габаритов посылки. На сайте почты России в этом разделе вы можете сами предварительно узнать стоимость отправления.https://www.pochta.ru/parcels задав вашу страну и примерный вес заказа. в связи с эпидемией все отправления идут УСКОРЕННЫЕ, статус ОБЫЧНЫЕ не выбирайте пожалуйста на сайте почты России для расчета стоимости.

Оформление заказа:
Все заказы мы принимаем через сайт. Во время оформления заказа в корзине поставьте оплата после подтверждения заказа. Когда мы получим заказ, мы свяжемся с вами через почту или WhatsApp.
Когда вы собрали все товары в корзине, переходите в оформление заказа и вам нужно написать: имя, фамилия, почта, телефон и выбрать ваш город и страну. Большая просьба пишите корректные данные: ФИО , адрес доставки, ИНДЕКС обязательно, номер телефона с кодом города. Обязательно укажите вашу почту т.к. на почту вам будет выслан трек номер для отслеживания вашей посылки автоматически. ( если нет во входящих сообщениях смотрите папку спам) Еще раз проверьте все данные и жмем: сделать заказ.

ВАЖНО !!!! Если у вас возникли ошибки с заполнением формы город и телефон: выберите любую другую страну например Российская Федерация и город Москва. Номер телефона напишите этот +7 999 999 99 99 и самое главное в поле комментарий к заказу напишите ваш точный адрес куда нужно доставить и ваш номер телефона привязанный к WhatsUpp что бы менеджер с вами мог связаться.

Таможенные сборы:
Проверяйте в своей стране самостоятельно таможенные налоги за импорт, если таковы имеются, но мы при отправке в таможенной декларации указываем что это подарок. Если с вас берут пошли за таможню наша компания эти расходы не покрывает. Мы не знаем по каждой стране правила ввоза товара таможней , вам нужно это узнать самим перед тем как делать заказ.


Отслеживание заказа:
Мы не извещаем клиента о прибытии вашей посылки к вам в страну. На почту ту которую вы указали в заказе вам будет выслан трек номер для отслеживания вашей посылки автоматически. ( если нет во входящих сообщениях смотрите папку спам) Мы не отправляем трек номера на телефонные номера и в инстаграм.

Если вы не получили посылку по причине не отслеживания отправления или не явки в почтовое отделение. То наша компания не компенсирует расходы за отправку вашего отправления повторно или транспортировку нам назад по выше указанной причине.

ПОВРЕЖДЕНИЯ ПРИ ТРАНСПОРТИРОВКЕ :
При получении товара в курьерской службе, обязательно проверьте целостность товара в заказе на месте получения. Если вы увидели повреждения то обязательно обратиться к сотруднику службы, покажите повреждения и составьте акт. Если вы покинули пункт выдачи не заявив о повреждениях претензий по поводу повреждений, в дальнейшем подобные претензии мы не рассматриваем.

Смола в заказе:
Если Вы все же хотите получить нашу смолу или алкогольные чернила, то мы можем отправить под вашу ответственность, в случае если смолу не пропустят на таможне или отправление пропадет, то мы не несем ответственность. В таком случае предлагаем сделать два отправления. в одном отправлении только смола, в другом отправлении все остальные товары у которых не будет проблем с таможней. Как показала практика в Европу мы можем отправить смолу, проблем не было с таможней. Но такие посылки мы отправляем под вашу ответственность.

Отказ от отправления:
Если вы отказываетесь от отправленного заказа который уже отгружен в транспортную компанию, вы оплачиваете доставку и возврат товара. Вам нужно принять отправление и самостоятельно отправить за свой счет ваш заказ нам назад. После того как мы получим заказ в целостности мы вернем вам деньги в течении 14 дней.